Shipping and Return Policy
USA Ceremonial Cacao Orders
Don't worry - we'll get you the cacao you need fast. If you need delivery by a certain date, please write us a note with your order and select the appropriate shipping method.
We ship with USPS priority, which generally delivers 1-2 days to most of the metropolitan US. Some addresses will however take 3 days with USPS. Orders typically go out Monday Wednesday Friday, but please check our shipping countdown clock for any changes. Once the shipment has gone out, we will send you a tracking number. In the rare case of a lost shipment, please contact us, as we insure all shipments for up to $200.
After placing your order, please keep an eye out for your package delivery – despite our best efforts, cacao left in a hot mailbox will melt! During the summer months, we ship using insulated boxes and re-usable ice packs, which keep your cacao cool for up to 2 days. As much as possible our packaging material is re-used from prior shipments.
International Ceremonial Cacao Orders
International shipping time is as follows:
USPS First Class: 7-21 days. WARNING: Firefly Chocolate is not liable for undelivered packages. Tracking is not available with this service. Please choose Priority for delivery guarantee.
USPS Priority: 7-10 days with tracking
USPS Priority Express: 3-5 days with tracking
Tip ... international shipping becomes far more economical with larger orders. Get a few friends together to share an order and receive our bulk discounts to help offset shipping cost!
Returns and Refunds
Firefly Chocolate does not offer returns or refunds. Please contact us if you are unsatisfied in any way and we will do our best to help.