Shipping and Returns
Don't worry - we'll get you the cacao you need fast. If you need delivery by a certain date, please write us a note with your order.
Within the US, we ship with USPS priority, which will deliver within 1-2 days to most of the metropolitan US. Some addresses will however take 3 days with USPS. Orders typically go out Monday-Wednesday. Once the shipment has gone out, we will send you a tracking number. In the rare case of a lost shipment, please contact us, as we insure all shipments for up to $100.
After placing your order, please keep an eye out for your package delivery – despite our best efforts, cacao left in a hot mailbox will melt! During the summer months, we ship using insulated boxes and re-usable ice packs, which keep your cacao cool for up to 2 days. As much as possible our packaging material is re-used from prior shipments.
Outside USA: Please contact us, we can arrange international shipping. Orders to Canada can be placed directly through our website for $40 flat rate. Shipment time is 7-10 days standard - or by request, for an additional $20, we can expedite it for 3-5 days delivery.
Chokola’j does not offer returns or refunds. Please contact us if you are unsatisfied in any way and we will do our best to help.